Frequently asked Questions

Following are Frequently asked Questions about Phone-Safe:

What is Phone-Safe?
How will Phone-Safe help if my handset is stolen?
How will Phone-Safe help if I’ve simply misplaced my handset?
How do I retrieve my data if I’ve lost my handset?
How will I know the thief’s new mobile number?
What is my IMEI number?
Can I use Phone-Safe on any handset?
How do I download the programme?
Can I run this on any computer?
How much does Phone-Safe cost?
Is Phone-Safe available anywhere?
Can I activate the Phone-Safe options from anywhere in the World?
What are the remote SMS Commands?
If I have any technical problems with the programme, can I obtain support?


What is Phone-Safe?
Having Phone-Safe installed on your handset will help you protect against theft or loss.
How will Phone-Safe help if my handset is stolen?
In the event that your handset is stolen, Phone-Safe enables you to:
  • Track the thief via his mobile number and/or unique SIM card number
  • Set off an audio alarm to determine if the thief is still in the immediate vicinity
  • Retrieve all of your contacts
  • Delete all your personal data to prevent misuse, such as identity theft
How will Phone-Safe help if I’ve simply misplaced my handset?
Phone-Safe’s alarm facility allows you to set off an audio alarm, even if your phone is on silent. This could help you find your handset under those magazines, or behind the sofa....
How do I retrieve my data if I’ve lost my handset?
Phone-Safe provides you with a facility to send a hidden SMS command to your handset, using the thief’s new mobile number if necessary. This facility allows you to retrieve your contacts, either via a series of hidden SMS messages, or via email to an email address that you include in the SMS message.
How will I know the thief’s new mobile number?
Phone-Safe will automatically send an SMS (to the mobile number that you entered when you configured the programme) whenever an unknown SIM card is used in your handset. This SMS will be sent, without the thief knowing, and will give you the thief’s new mobile phone number, the unique number of the thief’s SIM card and will also remind you of the IMEI number of your handset. With this information you will be able to report the matter to law enforcement authorities and provide them with just the information that they require to catch the thief.
What is my IMEI number?
The IMEI number is unique to every single handset around the World. Providing this to the authorities will assist them in tracing your phone and hopefully catching the thief. At the very least the handset can be blocked by the networks, effectively turning it into a paperweight, of little use to anyone.
Can I use Phone-Safe on any handset?
Initial version of Phone-Safe only works with handsets running Pocket PC or Windows Mobile 5. It is our intention that the next release will have an option for handsets running certain Symbian versions, as well as Linux.
How do I download the programme?
The procedure is straight forward. Simply access the Website at www.phone-safe.com and proceed to purchase the programme. Follow the instructions and download to your computer. When you next sync your handset to your computer, the programme will automatically load onto your handset. You then need to configure the programme with your own personal data and your protection will be up and running.
Can I run this on any computer?
The computer must be running Windows.
How much does Phone-Safe cost?
Phone-Safe is priced at just US$ 15 per download, designed to provide affordable protection to everyone.
Is Phone-Safe available anywhere?
Certainly. In fact, the next release of Phone-Safe is planned to also offer the option of some 15 different languages.
Can I activate the Phone-Safe options from anywhere in the World?
Certainly. As long as you have access to another mobile phone, so you can send an SMS Command to your missing handset.
What are the remote SMS Commands?
The SMS Commands are LOCK, ALARM, DELETE, CONTACTS, EMAIL and RESET. Details of the SMS Commands are contained within the programme, are easily remembered and can also be obtained from the Phone-Safe Website at www.phone-safe.com in Take a Tour section.
If I have any technical problems with the programme, can I obtain support?
Yes. Support is available via email our Contact us form.